PINBank Group Inc., together
with its related companies and affiliates (collectively “PINBank”) is committed
to the highest standards of protection for the personal information and privacy
of its customers. As part of this commitment, PINBank has adopted a privacy
policy in line with the requirements of the Personal Information Protection and
Electronic Documents Act. By accessing this website and/or engaging the
services of PINBank, the user expressly consents to the collection, use and/or
disclosure of personal information in accordance with the PINBank Privacy
Policy which may be viewed by clicking on the indicated link.
Collection of Personal
Personal information that is
collected by PINBank includes information about an identifiable individual such
as the individual's name, address, e-mail and
telephone number as well as their financial information (like account or credit
card numbers). Although personal information will be predominately collected
from the individual, personal information may also be obtained with the consent
of the individual from other sources (i.e. credit bureaus, financial
institutions, etc). Nevertheless, any information obtained from such other
as if the information originated from the individual him/herself. General
contact information is used to send products, information, fulfill orders or
get in touch with users, if necessary, to solve problems. Financial information
is used to check the user's qualifications and bill the user for products and
services ordered by the user.
(a) Linked Sites and
Personal information collected
from PINBank's affiliates, agencies and related
institutions may also be combined with information obtained online at PINBank's website or at any of PINBank's
customer service centers. Personal information collected may also be
transferred both domestically and internationally to enable PINBank to more
effectively manage its customer information and to provide more efficient
service tailored to the unique needs of its customers.
uses "cookies" to electronically collect information about the
individuals who access the PINBank website. Information collected via
"cookies" includes the response rate to banners that appear on our
site, the service provider of the individuals accessing the site as well as
their browser type (e.g. Netscape, Explorer, etc), and other statistical
information regarding your usage of our services. Such information allows PINBank
to assess the effectiveness of certain promotions and special offers available
on the PINBank website and to further accommodate the site to better suit the
needs of the individuals who use it and help us improve the services available.
Use of Personal Information:
(a) By PINBank:
Personal Information collected
by PINBank will be used to deliver services provided by PINBank to its
customers, verify customer identity, ensure proper billing information and
measure customer interest in various services. Personal information may also be
used by PINBank or its affiliated or related companies to contact the customer
regarding customer service issues, surveys, marketing or about special offers
or promotions that may interest the customer.
PINBank may use customer
identifiable information to investigate and help prevent potentially unlawful
activities that threaten the integrity of service or the network, or otherwise
violate PINBank’s terms and conditions.
Except as provided herein, PINBank
will not collect, use or disclose any personal information without first
obtaining the consent of the individual customer to such collection use and
disclosure. PINBank will make every reasonable effort to ensure that the
individual is advised of the purposes for which the personal information will
be used. Further, PINBank will only use the personal information for the
purposes for which it was originally collected.
Except as provided herein, PINBank
will never use personal information collected for a purpose other than the one
under which it was originally collected without first obtaining consent of the
individual for such alternate use. Furthermore PINBank will not release any
personal information of a sensitive nature (i.e. gender, race, nationality,
etc.) without the express consent of the individual to such release.
(b) Disclosure to Third
Except as provided herein, PINBank
will not share the personal information of its customers with third parties
except where such disclosure is consented to and except where such disclosure
is necessary in responding to the customer's request for products or services.
In such cases and where ever possible PINBank will request consent to third
party disclosure at the time the personal information is collected.
(c) Disclosure required by law
or under special circumstances:
PINBank will access, collect
and/or disclose personal information where required to do so by law pursuant to
a search warrant, court order or other valid legal request, or under special
circumstances where there exists a good faith belief that such access,
collection and/or disclosure are warranted. Examples of such special circumstances
of collection and disclosure include medical or security reasons. PINBank may
also disclose personal information to collection agencies for the purposes of
collecting on accounts owing to PINBank.
Control of Personal Information
and withdrawing Consent:
Any individual may withdraw
consent at any time, subject to legal or contractual restrictions and
reasonable notice. The individual will be informed of the implications of such
withdrawal on services provided by PINBank or its affiliates as applicable.
Accuracy of and Access to
PINBank strives to keep the
personal information of its customers accurate, up-to-date and complete for the
purposes for which it is to be used. In this regard PINBank customers can
access their personal information at any time by contacting PINBank's
Customer Service and submitting a written request for such access. PINBank will
provide the individual with particulars as to the disclosure of his/her
personal information and shall provide the individual with access to that
information. The individual will be able to challenge the accuracy and
completeness of the information and have it amended as appropriate.
To gain access to personal
information held by PINBank the individual making the request will be required
to provide sufficient information to permit PINBank to provide an account of
the existence, use and disclosure of the personal information. In particular,
verification of identity by user identification or password will be required
before access to personal information is granted.
Safeguards for Protection of
Protection of personal
information is of paramount importance to PINBank. As such PINBank has
implemented security safeguards to protect personal information against loss,
theft, and unauthorized access, disclosure, modification or use. Such
access to offices and records;
clearance measures and limited access on a "need-to-know" basis; and
passwords and encryption for access to records;
Access to personal information
by PINBank employees is restricted to that which is necessary to perform their
duties. PINBank employees are aware of the importance of maintaining the
confidentiality of personal information and are committed to that end.
Any personal information
collected by PINBank shall be retained only as long as necessary for the
fulfillment of the purpose for which it was collected. Personal information
that is no longer required to fulfill the identified purpose will be destroyed,
erased or made anonymous. PINBank will take all reasonable care in the
destruction of or disposal of personal information to prevent unauthorized
parties from gaining access to the information.
We do not provide content on
our Websites which are intended to attract or encourage the participation of
children. We do not solicit or knowingly accept information from persons under
the age of 18.
Complaints and Enforcement of
As part of PINBank's
commitment to protection of its customers' personal information and privacy, PINBank
welcomes comments, concerns and feedback regarding its adherence to its Privacy
Statement. PINBank is committed to addressing and resolving in a timely manner
any complaints or inquires about our policies and practices relating to the
handling of personal information. Accordingly, any complaints or inquires
should be directed to:
PINBank Group Inc.
180 West Beaver Creek Road
Hill, Ontario L4B 1B4 Canada.
complaints received by PINBank will be investigated and if justified, PINBank
will take the appropriate measures, including if necessary, amending its
policies and practices, to resolve the complaint.
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